FAQs - Questions About RTI Phone Services

Q. How do I establish new phone service?

A. You may order new service online or call toll free 1-888-366-7821. Our office hours are Monday ~ Friday, 8:00am to 5:00pm.

Q. Who do I call if I have questions regarding my service or billing?

A. Concerns or questions about your service please call RTI at 1-888-366-7821.

Q. Can I hide my number from other when calling out?

A. You have two options to block your name and number from appearing on Caller ID phones or units. You may block name and number from displaying on a per call basis or every call you place. To block you information on a per call basis, simply dial *67 before the telephone number you are dialing. You can also look up How To Use Special Features in the front of your RTI Telephone book. If you would like to have your line continuously blocked or would like to remove a block from your line, please call 1-888-366-7821.

Q. Can I stop calls from those hiding their number?

A. Sometimes telemarketing and other companies do not want to reveal their identity to those they call. You can block calls from people that have activated cancel calling number delivery by going to your Special Features guide in your Rural telephone book or call 1-888-366-7821.

Q. How do I know what calling features are available and how do I get them? A. There is a list of calling features RTI offers online under telephone service or call 1-888-366-7821 8:00 a.m. to 5:00 p.m. Mon-Fri to see what features are available in your area.

Q. Who do I call if I have questions regarding my service or billing?

A. If you have concerns regarding a particular service or a particular charge on your bill, please call Rural Telephone Co at 888-366-7821.

Q. Are assistance programs available for low income individuals?

A. Yes, Click here to learn more.

Q. Can I stop 900 number charges?

A. Call RTI to request a block on 900 numbers. There is no fee for this service.

Q. Can I hide my number from others?

A. You need to contact RTI and request Caller ID Block to be added to your account. This service is not available in all areas.

Q. Can I stop calls from those hiding their ID?

A . Sometimes telemarketing and other companies do not want to reveal their identity to those they call. You can request “Anonymous Call Rejection”. This will stop you from receiving calls from any company or individual who does not want to reveal their identity.

Q. Can I stop telemarketers from calling me?

A. You can register for a period of three years. This may prevent most unwanted telemarketing calls, but will not stop all sales calls. Once you are registered you may still receive calls from: Charitable organizations, Religious corporations, Political parties and committees. Companies with whom you have a prior business relationship, telemarketers who wish to arrange for a face-to-face before concluding a sales transaction Violators are subject to a penalty of up to $2,000.

Q. How can I stop being “slammed”?

A. Request a “Pic Freeze”

“Slamming” is when a telephone company changes your carrier without your permission. Sometimes this is by fraudulent means. You can contact your local carrier and request that a third party cannot change your carriers. You would be the only one authorized to make changes in the future.

Q. What is cramming?

A. "Cramming" is the practice of placing unauthorized, misleading, or deceptive charges on your telephone bill. Crammers rely on confusing telephone bills in an attempt to trick consumers into paying for services they did not authorize or receive. Charges could look like "service fee" "voicemail" or "calling plan". Any charge that you believe you did not order should be reported to RTI and immediately call the company that charged you for calls or service you did not make or authorize. Request an adjustment to your bill. For more info visit www.fcc.gov/slamming.

Q. Interlata, Interstate, Intrastate?

A. There are five different call types. Local calls are the most common.

Interlata calls are within your region, but are subject to higher charges than local rates. Usually such calls will be within your own are code.

Intrastate calls are within your own state. Since intrastate calls are subject to different taxes than Interstate calls, it can sometimes be more expensive to call within your own State.

Interstate calls are outside your state.

International calls are outside the United States.

Theoretically you could have a different company handling each type of call. However, monthly fees or minimum call volume make it more common to choose one company for the other calls.

Q. Does RTI offer long-distance?

A. RTI is your local service provider. Since we do not offer long-distance it is up to you to establish long-distance service with a long-distance carrier. There are a few simple steps you will need to perform in order to set-up long-distance service. Click here to learn more.

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