RTI adopts this Network Management Policy to promote the Internet as an open platform enabling customer choice, freedom of expression, end-user control, competition, and the freedom to innovate without permission.
GENERAL POLICIES
RTI does not:
- Discriminate among specific uses, or class of uses, of its network
- Impair, degrade or delay VoIP applications or services that compete with its voice services or those of its affiliates
- Impair, degrade, delay or otherwise inhibit access by customers to lawful content, applications, services or non-harmful devices
- Impair free expression by actions such as slowing traffic from particular web sites or blogs
- Demand pay-for-priority or similar arrangements that directly or indirectly favor some traffic over other traffic
- Prioritize its own application, services or devices or those of its affiliates
No Blocking: RTI does not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. Network management practices are set forth below.
No Unreasonable Discrimination: RTI does not unreasonably discriminate in transmitting lawful network traffic over a customer’s broadband Internet access service, subject to reasonable network management. In no case will RTI discriminate among customers on the basis of the type of content, applications, services or devices which the customer uses. Reasonable network management practices are set out below.
NETWORK MANAGEMENT PRACTICES
General: RTI manages its network to provide an enjoyable and useful service to its customers. RTI uses a variety of measures to protect its network and customer information. RTI uses various filters, monitoring efforts and other measures to minimize the effects of spam, viruses, security attacks, network congestion and other actions which can affect the service provided to customers. However, RTI cannot guarantee that these actions can prevent spam, viruses, security attacks, network congestion and other actions, which can affect service.
Congestion: RTI has not experienced substantial problems with congestion. However, it may be possible that there are congestion events that may occur in the future, particularly as it may be related to the service capacity from third parties used by RTI to provide the customer with access to the world. Such service capacity is outside the control of RTITM.
Where feasible, RTI will address congestion issues through improvements to its network or the capacity purchased from other providers needed to connect to the outside world. Such processes take time to implement and may not be feasible in all situations. Therefore, RTI reserves the right to monitor and identify which customer accounts are using the greatest amount of bandwidth during periods of heavy congestion and to work to provide solutions to address those issues. If a preferred solution cannot be worked out with the customer or customers, RTI reserves the right to manage the Internet traffic of high volume customers during periods of significant congestion. This means that the affected customers will still be able to access the Internet and engage in activities that they desire, but during certain periods of time they may experience conditions such as longer times to download or upload files, slower access and slower movements during online game playing. It is expected that any periods of traffic management due to congestion will be brief and infrequent.
APPLICATIONS AND DEVICES
Applications: Customers may use any lawful and commercially available application which they desire. RTI does not normally monitor the contents of the traffic or applications of the customers and undertakes no obligation to monitor or investigate the lawfulness of any specific application used by a customer. RTI will take steps regarding an application-specific behavior by a customer if there is a reasonable belief that the application will cause harm to RTI network or the application is not legal, including, but not limited to, violations of intellectual property rights.
Devices: A customer may use any lawful, compatible type-accepted and commercially available device which they desire on the network provided by RTI, as long as such device does not harm the network and is not unlawful.
SECURITY
Security: RTI undertakes no obligation to monitor or protect customer traffic from spam, viruses, denial of service attacks or other malicious, unlawful or unwarranted activities. RTI does not guarantee that it can protect customers from any or all security breaches. The customer is using this service at its own risk. Customers are cautioned to purchase their own spam filtering, ransomware and antivirus software from commercial vendors to meet their needs. However, a customer that is subject to spam, virus, denial of service attack or similar malicious, unlawful or unwarranted activities is urged to contact RTI as soon as possible. RTI will work with the customer on how the customer can take appropriate and economically reasonable efforts to address the matter.
TERMS AND CONDITIONS FOR USE
Other Matters: Other terms and conditions for use are found in the RTI Service Agreement found at http://www.rtci.net. The Acceptable Use Policy may be found at http://www.rtci.net. The terms and conditions in the Service Agreement and Acceptable Use Policy control over this Policy to the extent of any inconsistency.
PERFORMANCE CHARACTERISTICS
The pricing and other terms and conditions for the service provided by RTI can be found https://www.rtci.net and click either the Residential Services or Business Services tab. The service provided is a DSL type of service consisting of fiber optic and copper digital facilities. Expected access speeds in the DSL portions of the network range from 10mbps to 1GB download speed and from 1mbps to 500 mbps upload speed, depending on the actual lengths of the respective fiber trunks and copper lines. When the company’s service is not available, Wild Blue satellite service is offered. Information on the Wild Blue service is available through the company.
Latency is not a significant issue with the packages offered by RTI. However, actual access speeds and delay times or latency are impacted by the length, capacity and congestion of transport facilities purchased by RTI from third party providers. RTI cannot guarantee that it will be able to obtain capacity from these third party providers at commercially reasonable prices if and when additional third party capacity is needed to reach Internet nodes.
RTI ability to deliver the speeds set forth above may be affected by significant use of specialized services such as Internet-based video services. This is a growing area and its effect on RTI ability to provide service at the speeds listed above are unknown at this time.
PRIVACY
RTI privacy policy can be found at https://www.rti.net/Privacy. As a general statement, RTI does not usually engage in inspection of network traffic. RTI does retain and store certain traffic information for time periods required by federal and state law, including, but not limited to, the identity of the customer using a particular IP address during a specific period of time. RTI does assist law enforcement and provides traffic information that it may have available to it when requested pursuant to the Communications Assistance for Law Enforcement Act, the Foreign Intelligence Surveillance Act and other applicable national and state security and criminal statutes.
RTI DOES NOT COLLECT, STORE OR USE TRAFFIC INFORMATION TO PROFILE ITS CUSTOMERS IN ORDER TO SELL ADDITIONAL SERVICES TO THEM OR FOR NON-NETWORK MANAGEMENT PURPOSES.
COMPLAINTS
If a customer has complaints about the service, they are urged to contact there local RTI customer service representative at one of the toll-free numbers listed below by state* or via website www.rtci.net . A customer always has the right to file a complaint with the Federal Communications Commission at www.fcc.gov. If you feel you are a victim of identity theft, you should contact the Federal Trade Commission at IdentityTheft.gov.
RESERVATION OF RIGHTS/AMENDMENTS
In the event of any conflict between material found on other links on the RTI web site and this Management Network Policy, the more specific terms at the other links shall control.
RTI may modify this Policy and other policies it has linked for the customer from time to time at its discretion. Notice of such changes will be posted on this web site. However, individual notice to customers, content providers, application providers, service providers or device providers by any means whatsoever shall not be provided unless specifically required to by federal or state law. Notice of changes will be provided in advance normally upon a thirty-day basis. However, RTI reserves the right to use a shorter notice period when circumstances so warrant.
*RTI Customer Service Toll-Free Phone by STATE
Idaho: (888) 366- 7821
Nevada: (888) 366- 7821
Washington: (888) 636-2840
Oregon: (800) 350-5036